Flower Delivery Wapping: E-Commerce Terms Explained

Flowers Wapping Terms & Conditions for Online Flower Delivery

Introduction and Application of Terms

Welcome to Flowers Wapping. These Terms and Conditions ('Terms') set out the basis upon which we accept and fulfil orders placed through our online platform for flower delivery in Wapping and the surrounding areas. Please read these Terms carefully before placing your order. By accessing and using our website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our service.

These Terms apply to all customers placing orders for flower delivery in Wapping and its nearby areas. We reserve the right to update or amend these Terms at any time. Changes will take effect once posted on our website. It is your responsibility to check for any updates prior to placing orders.

Order Process

We strive to make the process of ordering fresh flowers in Wapping as simple and convenient as possible:

Selection: Browse our online catalogue to select from a range of floral arrangements and gifts, tailored for various occasions.
Ordering: To place an order, add your chosen items to the shopping cart and follow the prompted steps in the checkout. Please complete all necessary details, including recipient information, delivery address, desired delivery date, and any special instructions.
Order Confirmation: After completing your order, you will receive an order acknowledgment on the website and, where provided, by email. This is a summary only and not acceptance of your order.
Acceptance: Formal acceptance of your order and formation of a contract between you and Flowers Wapping will occur when we dispatch the order and send a confirmation of dispatch. We reserve the right to decline any order for reasons including (but not limited to) unavailability of items, incorrect information provided, or where we suspect fraudulent activity.

All orders are subject to availability of products and delivery slots. Should we be unable to fulfil your order for any reason, we will contact you using the details provided to arrange a suitable alternative or refund where applicable.

Payments

Payment for online flower delivery in Wapping is accepted at the point of order via our secure online payment gateway. We accept various methods of payment, which may include major credit and debit cards. Payment must be authorised and cleared before any products are dispatched.

Your payment details are processed securely. We do not store your card information—payments are handled through industry-leading payment processors. Flowers Wapping will not be responsible for third-party payment processing errors or delays.

Pricing

All prices displayed on our website are shown in British Pounds Sterling (GBP) and are inclusive of VAT (where applicable) and standard delivery charges, unless otherwise indicated. We reserve the right to update prices at any time, but such changes will not affect orders already confirmed by us.

Delivery

Flowers Wapping offers delivery throughout Wapping and its nearby areas. Standard delivery timescales and any relevant charges or restrictions will be outlined during the checkout process.

Delivery Areas: Our online flower delivery service covers Wapping and its surrounding locales. Please ensure the delivery address is correct and within our service area.
Deliveries: Deliveries are made by our trusted team to the address specified at checkout. We cannot accept responsibility for late or failed deliveries resulting from incorrect or incomplete addresses supplied by the customer.
Unsuccessful Deliveries: If recipient is not available at the time of delivery, we may leave the item in a safe place, with a neighbour, or attempt redelivery. We will endeavour to notify you if an issue arises, but Flowers Wapping is not liable for problems resulting from recipient unavailability.
Events Outside Our Control: We will always aim to deliver as requested. However, certain events beyond our control (such as adverse weather conditions, transport disruptions, or supplier shortages) may impact delivery times. We will notify you of significant delays and, where appropriate, offer alternatives or refunds.

Cancellations and Amendments

We recognise that circumstances can change. Please consult the following regarding cancellations or order amendments:

Order Cancellations

Standard Orders: If you wish to cancel or amend your order, you must notify us as soon as possible and no later than 24 hours before the scheduled delivery date. We will attempt to process your request, but cannot guarantee changes or cancellations after arrangements and preparation of your order have commenced.
Short Notice Orders: Orders placed for same-day and next-day delivery may not be eligible for cancellation or amendment due to the speed of processing and preparation.
Refunds: Where a cancellation is successful, any monies paid will be refunded to the original payment method. Refund times may vary depending on your bank or card provider’s policies.

Order Amendments

To request changes to your order (for example, updates to recipient information or delivery instructions), please contact us promptly. While we do our best to accommodate amendments, we cannot guarantee all requests can be fulfilled, particularly if flowers or gifts have already been prepared or dispatched.

Substitutions

In exceptional circumstances, we may need to substitute certain flowers or gift items due to seasonal availability or supply chain issues. Such substitutions will be of equal or greater value and as close as possible to the original in style and colour. We will notify you if a significant change is necessary.

Returns and Refunds

Flowers and perishable items cannot generally be returned or exchanged unless faulty or not as described. If you experience an issue with the quality or condition of your order upon delivery, please notify us on the day of receipt, providing a description and photograph of the problem if possible.

If we find the item does not meet our promised standards, we will offer an appropriate remedy, which may include a replacement, partial refund, or full refund at our discretion.

Liability

Our liability to you is limited as follows:

We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or breach of these Terms.
We are not responsible for any indirect, incidental, or consequential loss or damage that was not foreseeable to both parties when the contract was formed.
We are not liable for any loss caused by incorrect or incomplete information provided by you.
To the extent permitted by law, our total liability in respect of any single incident or series of related incidents is limited to the amount paid by you for the relevant order.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Your statutory rights as a consumer are not affected by these terms.

Customer Responsibilities

By placing an order with Flowers Wapping, you confirm that:

All details you provide are accurate, current, and complete.
You are legally capable of entering into binding contracts and are of legal age to do so in the UK.
Orders placed on behalf of another person are with their consent and correct details.
Any message or card written by you for inclusion is legal, respectful, and not offensive.

You agree not to use our service for any unlawful or prohibited purpose.

Intellectual Property

All content, images, product designs, trademarks, and data on the Flowers Wapping website are the property of Flowers Wapping or its licensors. No part of the website or its contents may be copied, reproduced, or used without our express written permission, except as necessary to access and use our site for personal, non-commercial purposes.

Privacy and Data Protection

Flowers Wapping is committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and our privacy policy. Information provided to us will be used solely for the purpose of fulfilling your orders, improving our service, and, where opted in, for marketing communications. We do not sell your personal data to third parties.

Governing Law and Jurisdiction

These Terms and any contract formed under them are governed by the laws of England and Wales. Disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights under UK consumer law.

Severability and Waiver

If any part of these Terms is deemed unlawful, invalid, or unenforceable by a competent authority, the remaining parts will remain in effect. Failure by us to enforce any right or provision does not constitute a waiver of such rights or provisions.

Entire Agreement

These Terms constitute the entire agreement between you and Flowers Wapping regarding your use of our website and services, superseding any prior agreements or communications.

Contact and Feedback

If you have any questions, feedback, or require further clarification regarding these Terms and Conditions, please contact us through our website's contact form. We welcome your comments and will endeavour to respond promptly.

These Terms and Conditions were last updated in June 2024 and apply to online flower delivery customers in Wapping and surrounding areas.

Flowers Wapping Terms & Conditions for Online Flower Delivery

Introduction and Application of Terms

Order Process